Faq

Frequently Asked Questions (FAQs)

Shipping Information

Typically, orders are processed within 1-2 business days, and shipping times can range from 3-14 business days, including international orders. Express shipment options are available but are more expensive. The mode of transport may also affect delivery times. Tracking numbers will be provided to keep track of your shipment.

Payment Methods

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. In-store payment terminals support mobile payment options like Apple Pay, Google Pay, and Samsung Pay. You can also use debit cards connected to bank accounts just like credit cards. All accepted payment options are visible during the checkout process.

Size Guides

We provide a size guide or chart on our product pages to help you choose the right size. This chart uses standard size lines for measurements and can be found near the item's description under the "Size Chart" or "Find Your Fit" link.

Payment Issues

If your payment is refused, check your payment information, ensure you have sufficient funds or credit, try a different payment method, or clear your browser's cookies and cache. If issues persist, contact our customer support.

Incorrect Goods Received

If you receive incorrect goods, please contact our customer service at support@oxiv.store or call +91 9791345049. We apologize for any inconvenience and will resolve the issue promptly.

Return Policy

For information on returns, please refer to our official website or contact customer care at support@oxiv.store or +91 9791345049. Some products may have extended return periods during holidays. Proof of purchase may be required for returns. "No return sale" items cannot be returned or refunded.

Contact Information

For further questions or comments, please reach out via email at support@oxiv.store or by phone at +91 9791345049.